FAQ

What shipping methods are available?

We use the most famous delivery methods in the world: EMS (Express Mail Service), DHL, FedEx, UPS (United Parcel Service), Post Office

How long it will take to get my package?

You will receive your shipment from 7 to 14 business days

Preguntas sobre la colocación de pedidos:

How do I place an order?

The buyer looks for products and places an order.
The buyer makes the payment
When the payment is confirmed, the buyer will obtain tracking information.
The seller delivers the package.

Do I need an account to place an order?

It is not necessary

Do you accept international orders?

We can send your order to almost anywhere in the world.

Is my payment on your site safe?

All online payments are safe and secure. The website has created a secure transaction environment. The ordering system we use is the industry standard for encryption technology: to protect your private information registered on our site. The encryption system provides security and peace of mind when your browser and your local network support the use of encrypted data transmissions.

What can I do if I can not place an online order successfully?

If you encounter this problem, try the following steps: First, delete the cookies, restart the browser, turn off the Firewall and then try again. Second, if the problem persists, change another computer or another Internet browser, such as Como Firefox, and then try. Or you can try to log in after several hours. Finally, if the above steps do not work, you can contact us.

Are all your items in stock?

Generally speaking, all of our articles that are listed on the website are available. But, sometimes, some items may be out of service due to strong demand. If you pick up an item and pay for it, but for some reason it is not available, it will contact you as soon as possible and suggest you choose another similar item or process a refund to your account immediately.

How can I track my order?

You can check the status of your order at any time by going directly to the links provided by our customer service by email. Keep in mind that you must have the order number and email address to track the order status. Number for you Keep in mind that the operator’s website may not update the records and the status of the plot in time.

Preguntas sobre el procesamiento de pedidos:

How do I return a product purchased on this site?

We design our products to provide quality and performance to the active life of our customers. We feel the same with respect to customer service. If you need to return or exchange an item, please contact us directly by email for assistance.
Reserving the right:
This site reserves the right to make adjustments to the Return and Exchange Policy. In special circumstances it may be necessary to partner with corporate business partners. For more information, contact our customer service.